Refund Policy

Every song can be previewed for free (the first 30 seconds) before you spend a credit, so you can check what the result will look like before you pay for a full song.

Credits never expire

Credits you buy stay in your account for as long as the account exists. You can use them whenever you like.

Credits are not refundable

Credit packs are digital goods that are ready to use as soon as you buy them, so purchased credits are not refunded for change of mind or for credits you have not used.

When we restore a credit

• Failed transcription: if a transcription fails, the credit is returned to your account automatically. You don't need to contact us.
• Unusable result: if a full transcription is clearly unusable, for example the output is empty or it is not the song you uploaded, email us within 14 days and we will return the credit to your account.

When we refund money

• Billing errors: if you were charged twice, charged the wrong amount, or paid and did not receive your credits, we refund the payment in full.
• If we close your account for a reason that is not your fault, or if we stop offering the service, we refund the credits you have not used.

How to contact us

Email [email protected] from the email address on your account and include your order number or the date of the purchase. We reply within 2 business days. Refunds are paid back through Creem, our payment provider, to the payment method you used; your bank may take 5 to 10 business days to show the money.

If something went wrong, please write to us before disputing a charge with your bank. We will sort it out.

This policy does not limit any rights you have under the consumer protection law of the country where you live.